- Every buyer has the right to return his received item (exception: limited products & gift cards) to xpwear within 14 days (deadline: receipt of goods). Excluded are items, which have been declared as Outlet-Goods.
- For returns and exchanges, the items must be returned in perfect hygienic condition (unworn/unused), otherwise the right to exchange or return will be lost.
- For returns, the buyer will still be charged the shipping costs incurred by xpwear or deducted from the refund amount (even if the order was with free shipping).
- The return costs must be paid by the buyer.
- If you want to exchange or refund an xpwear item, please contact us at firstname.lastname@example.org or fill out the return form and follow the instructions.