HOW DOES PACKET TRACKING WORK?
You can follow the route of your package at any time with the package tracking. The tracking number created for your order and the corresponding link will be sent to you by e-mail on the day of shipment.
Here you can track the delivery status of your order at any time.
The tracking number will only be active when the package has been scanned by the parcel service. So if it is not yet active, please be patient.
I have just ordered something from xpwear, when can I expect the order to arrive?
Usually, the shipping time for orders is 5 to 10 working days (applies to orders from Switzerland). This means that someone who orders on Friday or before a public holiday, must be aware of small delays. We also don’t have any influence on what happens after we hand over the package to the post office. For various reasons or problems at the post, orders may arrive a few days late. However, in most cases they are very reliable and on time.
What can I look out for so that the delivery goes smoothly?
In order to guarantee a smooth and fast delivery, we ask you to note the following points:
NEED A PRODUCT FASTER THAN IN THE REGULAR SHIPPING TIME, WHAT CAN I DO?
Please contact us directly at service@xpwear.com and make your request. We can not guarantee everything, but usually it is possible to fulfill your request.
From where and what are the products of xpwear made of?
Where our products are made and what materials are used varies from product to product. Take a look at the Product Information table for an overview of current production locations and materials used.
HOW DO I GET INFORMATION ABOUT NEW DROPS OR RELEASES OF XPWEAR?
To receive information about releases and other information, you can subscribe to the newsletter in the footer of each page.
How do I find the right size and fit?
Below each product you will find a sizing chart, which will help you find your optimal size.
Does xpwear care about a sustainable footprint?
Yes! Sustainable resources, careful selection of suppliers, and no unusable or surplus items.
HOW CAN I CLEAN MY CLOTHING?
I DO NOT HAVE A CREDIT CARD OR PAYPAL, ARE THERE OTHER PAYMENT OPTIONS?
You can pay with Paypal, Credit card, Apple & Google Pay. In Switzerland we also offer TWINT as a payment method.
I want to redeem a discount code, how can I do that?
When ordering on your computer or laptop, after entering your address, a box called “gift card or discount code” appears, where you can type in your discount code. For orders via mobile phone, also after the address information, click on “Show order summary” to enter your discount code.
I have placed an order but have not yet received an order confirmation email, what should I do?
Please check first if you have entered your correct email address. The order confirmation will always be sent to the email address that you entered when placing your order or that you use to log in to your customer account. If the e-mail address is correct, then please check whether the order confirmation may have ended up in your spam filter. If you still can’t find your order confirmation there, please contact us on service@xpwear.com.
I received a wrong product. What do I have to do?
We are all human and mistakes happen. But of course we exchange the wrong product immediately and apologize for the mistake. Please contact us directly via www.xpwear.com/service and explain your request.
My received product has some flaws or is damaged. What can I do?
We always try to sort out production errors before shipping, but it can happen that mistakes are not noticed and damaged products are sent out. Please notify our customer service immediately via www.xpwear.com/service, ideally with a photo of the damaged product. Your damaged product will be replaced immediately and free of charge.
The product does not fit my size or I do not like the color. Can I exchange the product?
Yes, you can. You have the right to exchange any products within 14 days after placing your order by returning the product(s) you received to us and we will resend you the desired product(s). However, please not that the entire shipping costs must be paid by you. Please contact us directly via www.xpwear.com/service and explain your request.
I do not like the received product, can I send it back?
Although we regret that you do not like your product, you have the right to return the products to us within 14 days. Please contact us directly via www.xpwear.com/service and explain your request.
