Every buyer has the right to return his received item (exception: limited products & gift cards) to xpwear within 14 days (deadline: receipt of goods). Excluded are items, which have been declared as Outlet-Goods.
For returns and exchanges, the items must be returned in perfect hygienic condition (unworn/unused), otherwise the right to exchange or return will be lost.
For returns, the buyer will still be charged the shipping costs incurred by xpwear or deducted from the refund amount (even if the order was with free shipping).
The return costs must be paid by the buyer.
If you want to exchange or refund an xpwear item, please contact us at firstname.lastname@example.org or fill out the return form on www.xpwear.com/services and follow the instructions.
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